Consumers

Chances are it has happened to you at some point, or someday it will. You search high and low for that extremely popular new electronic toy your niece or nephew or your friends' kids want, which is impossible to find wherever they live. For whatever reason, it is available where you live, and you buy it, box it and mail it off. You're a hero!

Until the day after Christmas, anyhow, when you call to see how your gift went over with the kids. Well, their mom or dad says, thanks for trying, but I'm afraid it got banged around too much in the mail. It didn't work.

You're sorry, of course. But you're not done. You know how things can get knocked around in the mail, and how fragile electronic toys can be. That's why you registered the gift with Yarraa before you mailed it. Never fear, you tell your friend or relative, I'll see this is taken care of.

Off to the computer you go, and in a matter of minutes you've found a list of service centres in the city where your friends or relatives live. Fill in a service request, provide the address and a contact number, click Submit, and you're done! Soon, the poor kid's parents will be contacted with arrangements to collect the item and fix it, with no hassling on their part because you've already provided the warranty information through Yarraa.

The gift might be a few days late for Christmas, but it will be working soon enough. You're a hero, again. You're welcome.