Retailers

We will soon be adding a new feature to your one-stop after-purchase resource: Yarraa Points.

Yarraa Points is a loyalty programme that benefits you and your consumers alike. Consumers earn Yarraa Points every time they register a new purchase, a warranty, or even an older product that they’ve owned for a while. They also earn Yarraa points for service requests, or recycling requests, shipping or insurance services purchased through a Yarraa link, and for referring friends to Yarraa. Newly minted Yarraa users also get a bonus just for signing up. When consumers have earned enough Yarraa points, they’ll be eligible for prizes from us or services from participating Yarraa partners (subsidised by us, of course).

What is the benefit for you, the retailer? In exchange for honouring Yarraa points, you will be eligible for rewards of your own - over and above the increased customer satisfaction you'll enjoy. Your balance of redeemed Yarraa Points will be updated automatically, and will be displayed on your Yarraa home page. When you have redeemed enough Yarraa Points, you can exchange them for such rewards as free banner ads, reduced subscription rates if you have a collection-point account, and subsidised lucky draw prizes. We’ll have lots more information about the rewards – and the Yarraa Points programme – shortly, so check back here for details!

We are proud to announce that UPS, the worldwide shipping firm, has signed an agreement with Yarraa. Yarraa users will now have immediate access to UPS’ solutions to all their shipping and logistics needs, at their fingertips.

For many consumers, our partnership with UPS will make after-purchase services not just easier, but accessible for the first time. Many producers of computers and other electronics offer reverse shipping services for their consumers – but only in certain areas. For example, one well known computer manufacturer we surveyed advertises shipping services through a third-party carrier for its consumers’ post-sales needs, available via a link on its website. However, clicking on the link, the consumer discovers that the shipping services are available only in the United States.  A closer look reveals that even within the United States, services are only available in some states! Consumers who live anywhere outside selected parts of the United States were on their own when it comes to sending their products in for servicing.

Until now. Consumers who use Yarraa will now be able to address their shipping needs quickly and easily, no matter where they are. After submitting a service request, just click on our link to UPS and find all the information you need for arranging a pickup. There is no longer any need to depend on company-specific programs that might not be applicable where you live. As with all Yarraa-related services, our UPS link is universal: you can use it for all your after-purchase service needs for all your household and office products, no matter who made, sold, or fixed them. You can also track the delivery status of your items after sending them to the service centre via UPS: Yarraa will tell you when they have arrived at the service centre and when they’ve been sent back to you.

It’s just one more way in which Yarraa is revolutionizing after-purchase services. Your one-stop service is now even more convenient!

In today’s challenging economic times, customer service can mean the difference between thriving and closing your doors. One important aspect of customer service is the ability to provide stellar service after the sale. Yarraa.com makes it easy for you and your employees to track the status of products returned to all your distributors or the manufacturers’ service centers.

When a customer calls or comes to your store with a question about a product they returned for repair, Yarraa permits you, with just a few clicks of the mouse, to track the product’s route. Is it being repaired? En route to the service center? On its way back? Yarraa knows.

We’ve all been in a situation where an employee who handled a product return or exchange isn’t working when the customer comes in with a subsequent problem. Yarraa.com permits all employees to access repair information and the customer’s return history; there’s no chance of miscommunication that leads to frustrated employees and unhappy customers.

When employees provide customers with accurate repair information promptly, customers leave happy. It really is that easy.

There are a few necessary traits to be a successful business owner, manager or CEO. You have to be somewhat of a skeptic, but you definitely need to keep abreast of upcoming trends and what the big players are doing.

Yarraa offers one of those hot business services that will catch on big. The concept of reverse logistics is very appealing to retailers. Utilizing the power of the internet, this service can not only make the lives of owners, upper management, and staff less stressful, it can streamline the operations of a business. However, it's easy to ask what the catch is when you hear that Yarraa is free for both your customers and your business.

Their website isn't flashy. In fact, it seems fairly straight forward and user friendly - but what will likely catch your eye is the "who's who" of recognizable household brand names flashing across the screen at the bottom. From Sony Erickson and Samsung to Cuisinart, any skeptic will be impressed. If these lists of high ranking “satisfied customers” are using Yarraa, then maybe you should be.

Make the simple step of registering your business and join a growing group of forward thinking retailers and product manufacturers who are partnering with Yarraa to provide a better service for customers.

Yarraa.com, your after-sales whiz, is an asset management and reverse logistics portal that permits retailers to submit and track after-sales product information for the company and its customers. Using Yarraa, a retailer can:

• register warranties for customers simply by scanning the product
• file service requests
• check the status of service requests
• store and track manufacturer’s and extended warranty information
• store authorized service center information for all the brands and models your store carries.

At the heart of Yarraa.com lies the product information you enter into the database. To add a product to the database:

1. On the Retailer home page, click the "Manage Products" tab
2. Click the link "Add New Brand/Model/Product Type"
3. Enter the requested information.
4. When you are finished, click Next to enter a new product or begin tracking your customer service information, registering warranties or using any of Yarraa’s other powerful functions.

Regardless of the strength of an economy, customer loyalty remains a much sought after gain for an organization. Whether you are a locally owned small retail kitchenware shop or a major department store, keeping customers happy is the ultimate goal in many marketing and business plans.

What many smart retailers know is that customer satisfaction does not end at the point of sale. In these times, peace of mind for a consumer is vital. Consumers want a guarantee that customer service will not only be evident at the point of sale but long after. Product price isn't always a guarantee that customers will come back - in these times, customers want to know that if something goes wrong, the retailer that they bought their product from will be able to take away the stress of product repair and replacement.

What would you pay to ensure that the process of product warranty goes smoothly? Yarraa, an online service that eases the process of communication from retailer, to customer, to service centers, is a free service to both consumer and retailers. Utilizing the concept of "reverse logistics", Yarraa will allow you to register a customer's product on their behalf as well as bring up the entire history of a product's repair information should your customer require the status of the repair. The result? Customer satisfaction, leading to word of mouth advertising and continued sales.

This is only scratching the surface of what Yarraa can do for retailers - and as a free service, it's definitely worth the time invested to gain customer retention and loyalty.