Retailers

In today’s challenging economic times, customer service can mean the difference between thriving and closing your doors. One important aspect of customer service is the ability to provide stellar service after the sale. Yarraa.com makes it easy for you and your employees to track the status of products returned to all your distributors or the manufacturers’ service centers.

When a customer calls or comes to your store with a question about a product they returned for repair, Yarraa permits you, with just a few clicks of the mouse, to track the product’s route. Is it being repaired? En route to the service center? On its way back? Yarraa knows.

We’ve all been in a situation where an employee who handled a product return or exchange isn’t working when the customer comes in with a subsequent problem. Yarraa.com permits all employees to access repair information and the customer’s return history; there’s no chance of miscommunication that leads to frustrated employees and unhappy customers.

When employees provide customers with accurate repair information promptly, customers leave happy. It really is that easy.